Most of what we hear is that things went well, and we like knowing that. But if something about your experience with AAA fell short, tell us. A complaint handled properly is worth more to us than one that goes unheard.

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Call, email or write to us with enough detail that we can look into it properly the first time. We'll acknowledge it within one business day and let you know who's looking into it. Most concerns are resolved well inside 30 days. If yours needs longer, we'll tell you why and give you a timeframe. Once we've finished looking into it, we'll write back with the outcome and the reasoning behind it.

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Reach us at:
02 9299 1144
advise@aaamortgages.com.au
Level 1, 50 York Street, Sydney NSW 2000

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If you're not satisfied with our response

You can take the matter to the Australian Financial Complaints Authority (AFCA), an external body that resolves disputes between clients and financial firms independently, and at no cost to you.

www.afca.org.au
1800 931 678
GPO Box 3, Melbourne VIC 3001

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AFCA applies time limits to complaints, so it's worth acting promptly rather than leaving it. Their website sets out what applies to your situation.